A new era for financial transparency in Abidjan
In a significant move to enhance the quality of the financial sector, a digital Barometer designed to monitor user satisfaction was officially introduced this Thursday, May 21, 2026, in Abidjan. This innovative platform, supported by the Ministry of Economy, Finance, and Budget, aims to provide a direct channel for citizens to share their experiences with various financial institutions.
Real-time monitoring for better inclusion
Developed by the Observatoire de la qualité des services financiers en Côte d’Ivoire (OQSF-CI), this digital tool is intended to capture the immediate sentiments of users regarding banking, insurance, and digital financial products. By utilizing a robust and reliable measurement system, the authorities intend to shift toward a governance model based on concrete data.
Galla Kouamé Armand, representing the Minister of Economy, Finance, and Budget, emphasized that this initiative is a direct response to the challenges of financial inclusion. He noted that true inclusion goes beyond simply opening a bank account; it involves ensuring that every individual—whether a corporate leader, a farmer, or a merchant using mobile money—receives transparent and respectful service.
A tool for performance, not punishment
The new Barometer will serve as a precise “thermometer” to gauge the effectiveness of financial policies month by month. It is designed to identify obstacles to user satisfaction and inclusion without being used as a mechanism for sanctions or public shaming. Instead, it is viewed as a vital lever for improving industrial and commercial performance across the nation.
During the launch, officials urged consumers to actively participate in the Barometer. By sharing their voices, users contribute to a process that analyzes and values their feedback, ultimately raising the standard of service for the entire country.
Building a contract of trust
Arthur Ahoussi, Director General of the Treasury and President of the OQSF-CI Orientation Council, highlighted that quality is not something that can be forced through regulations alone. Rather, it is built through continuous dialogue. He described the platform as a “new contract of trust” between financial providers and the public.
Léocadie Loukou Yao, the Executive Secretary of OQSF-CI, further explained that the Barometer’s mission is to listen to user perceptions and expectations. By generating reliable indicators, the tool will guide the continuous improvement of services and strengthen the relationship between the public and financial institutions. The long-term vision is to transform user feedback into “quality intelligence” that drives sustainable progress in the financial landscape of Côte d’Ivoire.
